Order
On-Line:Use our secure on-line shopping
cart. We accept Visa and MasterCard. Please go to the
item page and click the "Buy it Now" or "Add to
Cart" button and fill in all required information on the
checkout order form. Your credit card information is collected
on a SSL secured server hosted by Mals E-commerce. If you have
concerns about your information being secure please visit: Mals
ecommerce Please also see our Privacy Policy (below).
Order
by Phone:Call 949-366-5236. For a live person, please
try between the hours of 9:00 a.m. and 5:00 p.m PST Monday thru
Friday.
Order by Fax:
Place orders 24 hours a day at (949) 366-6595 via fax. Just download
and complete our mail-fax order form, including all credit card
information, signature and daytime phone number, then fax it to
949-366-6595.
FAX ORDER FORM: File size: 86k download the Adobe PDF document
by clicking the icon to the left.
Order by Mail:
Use our on-line order form. Print it and send it to:
Son
of the Sea, Inc.
Attn:
Orders
P.O. Box 836
San Clemente, CA 92674
We accept personal checks, money orders, Visa and MasterCard.
If using a credit card, please fill in the number and expiration
date and sign the order form.
Shipping Procedures &
Policy:
Shipment
of all products is usually immediate: Most every item at DREW
BROPHY SURF ART STUDIO is available for immediate shipment from
our inventory. However, sometimes back orders do occur. When an
item is back ordered we will notify you that there will be a delay
and how long that delay will be. If payment is made by personal
check then shipment will be delayed until the check clears the
bank. Generally personal checks take 7 days to clear before shipment
is made.
Shipping - U.S. Orders
Regular
Delivery - 3 to 5 Days; We ship your order UPS or Priority Mail.
Most orders will be delivered within 3-5 business days of receiving
your order. TO CHECK ON YOUR ORDER, CALL 949-366-5236.
Shipping of Original
Art: Will be quoted on an individual basis and is determined
by destination and weight.
Shipping - International
Orders:
International
orders will require additional shipping charges. When we
receive your online order from out of the U.S., we will e-mail
you what the charges are.
Customer Service
You
may contact Customer Service at orders@drewbrophy.com
or call us at (949) 366 - 5236 Monday-Friday; 9 a.m.- 5 p.m Pacific
Standard time (PST).
You
may also write: DREW BROPHY SURF ART STUDIO, P.O. Box 836, San
Clemente, CA 92674
Return
Policy
Please
carefully inspect the merchandise immediately upon receipt. If
an item is damaged, simply return it to DREW BROPHY SURF ART STUDIO
within 5 business days for a replacement or refund.
Return shipping and insurance costs are the responsibility of
the customer. No returned parcels will be accepted freight collect
or COD. DREW BROPHY SURF ART STUDIO is not responsible for returned
merchandise that is damaged in shipping.
Important: You must contact DREW BROPHY
SURF ART STUDIO for a return authorization number. Without this
number, returned merchandise will be refused. This number must
appear on the outside of the returned box. Be sure to enclose
a copy of your original invoice with your returned merchandise.
All items returned for exchange or refund must be new and unused
and must include the original packaging, manual and all accessories.
Refunds
or credits will be adjusted accordingly in the event items are
missing or damaged. Special orders, Original Art, close-outs and
products sold " as is " cannot be returned. Items received
by DREW BROPHY SURF ART STUDIO which have been damaged as a result
of inadequate packaging, neglect, (i.e. stained or burned t-shirts,
, broken Tiki Mugs, etc., ) will be returned to the customer.
DREW BROPHY SURF ART STUDIO reserves the
right to refuse the merchandise, re-ship the merchandise to the
customer, or charge a 25% restocking fee under the following conditions:
1) the merchandise
was received by DREW BROPHY SURF ART STUDIO after the 10-day trial
period. The 10-day period begins once the merchandise is received
by or for the customer from the shipping carrier till the time
that DREW BROPHY SURF ART STUDIO receives the merchandise back
at its facilities.
2) The return authorization number was
not visible on the outside of the box.
3) The merchandise was incomplete, damaged,
used, worn, torn, broken or scratched.
4) The original invoice was not included.
5) The merchandise was ordered by credit
card and order was canceled after credit card
was processed.
6) The merchandise was ordered but delivery
was refused by or for the customer.
Privacy Policy:
DREW
BROPHY SURF ART STUDIO maintains the privacy and security of its
customers and their personal information. We do not and will not
sell, release or give away any of its customer's information including
customer name, address, phone number, e-mail address, credit card
information and/or purchases made.
Drew Brophy Surf Art Studio only uses personal
information from its customers to complete the transaction and
to verify the validity of the purchase and associated credit card
charge being made. Drew Brophy Surf Art Studio may, periodically,
use customer's information for its own internal marketing purposes
to notify customers of special sales or promotions.
Drew Brophy Surf Art Studio guarantees
that its site is secure and uses the latest in transaction security
technology. Drew Brophy Surf Art Studio guarantees that it will
do everything possible protect and guard the privacy of its customers
and their personal information.
Please contact us at sales@drewbrophy.com
if you have any questions or concerns.
